100% Satisfaction guarantee, Return and Re-Stocking Fees
We want you to be satisfied with your purchase. You may return any product for a full refund within 10 days of receiving the order. We do not refund shipping and handling fees.
You may return any damaged or defective item at any time for equivalent replacement, unless damage is obviously malicious. Exchanges for defective or incorrectly shipped items only. Any item that was pre-packaged must be returned in the un-opened packaging. Earrings that have been removed from packaging are not returnable due to health concerns. Due the time it takes to re-stock large orders we may at our descretion charge a re-stocking fee. Merchandise returns valued at $500 or less incur no re-stocking fee. $500-$1000 value = $10 re-stocking fee and $1000+ = $20 re-stocking fee. Items returned MUST be sent back in secure packaging; jewelry should be placed in small cardboard box and then in padded envelope. The original packaging is appropriate to re-use. Any item damaged during shipping back to us from faulty packaging will not be refunded. Any returns without the following information will not be proccessed.
- Order Number
- Full name of customer placing order
- Reason for return
- Reference to any communication with Wanemahsgemshop.com regarding the return
